Conversational artificial intelligence has brought chatbots and other technologies to an entirely new level. With conversational AI, people can have more natural interactions. Quality conversations help enterprises achieve their organizational goals and improve overall customer experience. Clinc’s innovative approach to leveraging the capabilities of AI creates even more possibilities.
Clinc’s Unique Research Approach
Clinc was developed to help enterprises use AI to analyze valuable data and make it usable. Since the AI platform does most of the work, it is highly efficient in saving time. When the team at Clinc started researching conversational AI and ways to make it a more effective business tool, they discovered a way to produce high-quality and natural conversational experiences while also reducing deployment and design time.
They did this by examining the outliers, which may be classified as errors. However, some outliers are not errors and have different types of structures of information that can boost robustness. Those outliers may hold the keys to interesting possibilities that lead to innovation, and that is exactly what the team found. They found a way to separate the useful outliers from the errors. Using crowdsourcing, they sought additional data to help those unusual sets grow.
The growth provides them with more robust information, which helps them develop more sophisticated AI conversation models. The patented technology they developed became one of the top AI conversational platforms for enterprises. What customers especially like about this platform is that it makes complex data useful to them and presents it to them in ways that they can understand.
How Clinc’s Platform Transforms AI Conversations for Users
Users and their customers who interact with the platform can see the differences that the Clinc conversational AI innovations make in interactions. With Clinc’s unique design, users can develop customized conversations to use on any channel, which promotes improved consistency and reliability. Reaching beyond the basic conversational and detection abilities of most chatbots, this platform allows users to create sophisticated conversations with human-like responses. Also, users can customize and manipulate conversations for different channels or for different groups of people. For example, a company that sells products for specific age groups can tailor different conversations for those groups. As users program and manipulate conversations, the AI platform also learns. Its continuous learning is one of the top advantages.
With constant learning, the AI platform also improves continuously in its abilities. The tools of the program are designed to facilitate perpetual improvement as well. Clinc’s platform analyzes past conversations and trends. If there are errors in the conversation, it heals them and corrects them for improved future conversation quality. Just as new human employees learn ways to improve on the job, the platform learns how to improve from mistakes while operating. It is also possible to catch some mistakes or issues before deploying the constructed conversations. Clinc’s platform quickly performs testing for specific parts of conversations or entire conversations. The system is also designed to detect any failures or errors. If it finds any problems, it sends a notification immediately. In addition to generating testing data, it generates valuable insights for users.
The platform’s features and abilities were carefully designed to help educate users. In one convenient dashboard, they have access to the tools they need to modify existing conversations and create new ones. With its robust data collection methods, the platform can show users information about contacts in different states, from different online channels, and more. For enterprises that want to determine how to allocate marketing funds or fine-tune targeted strategies, this is especially useful. As trends change or emerge in various markets, the generated data helps users improve conversations or alter them as necessary to fit the changing needs of multiple customer groups. There are also insights about user behavior and other trends.
Making Data Useful in Conversation
As the Clinc conversational AI developers noted in one of their research papers, an important key to progress with NLP is high-quality annotated data. The developers plan to continue looking for new ways to improve AI technology and help enterprises use data to their advantage. With the intuitive abilities of Clinc, users can create ideal experiences for their customers in a cost-effective manner and enjoy the benefits of a sophisticated end-to-end conversation platform.
