5 Ways to Prepare your Staff For EHR Implementation

Are you introducing EHR software in your practice? If so, you’ll soon be enjoying the benefits of greater efficiency and security of patient records. But keep in mind that implementing EHR software does come with a learning curve, as with any new technology. Staff members may be particularly hesitant about learning a new system, especially if they’re used to paper records.

Proper training and preparation can help any EHR implementation go more smoothly for your whole team. Check out the tips below to help prepare your staff for EHR implementation.

1. Identify Training Needs

Most practices understand that they’ll need to train staff members on how to use EHR software. But they don’t all take the time to identify exactly what they should be taking the most time to train staff members on.

Save time by figuring out the strengths and weaknesses of your staff when it comes to EHR software. Do your employees need to learn basic computer skills? Are there just a few basic tasks they need to know? Or do you have certain employees that are already well-equipped to use the EHR software?

Customize your training to the needs of each employee. Consider holding separate trainings for different groups to avoid redundancy or irrelevant instruction.

2. Create a Workflow

Every practice implementing EHR should have workflows set in place to streamline processes. Design workflows before you introduce the software, considering questions like:

  • Which tasks should be assigned to which employee?
  • Are you planning your workflow in the right order?
  • Is there a more efficient way to perform the task?
  • Are you cutting out any redundant tasks?
  • What is the purpose of this task?

3. Build a Team

EHR implementation will go much more smoothly if you have a solid team supporting the rollout. Choose a diverse team of staff members to help implement EHR. The team should include providers, office managers, and employees from other departments in your office. Assign team members with tasks like troubleshooting, helping with training, and assessing how the EHR software is working for your practice.

4. Set Realistic Expectations

Not everyone at your practice will adapt to EHR software at the same speed. Set realistic expectations and let your team know you’re there to support everyone as they learn the ropes of the new system. Create an environment where staff members are comfortable asking for help and working together to suggest ways to optimize EHR.

5. Evaluate Results

After a short time, your staff will be familiar with the ins and outs of EHR. At this point, continue to evaluate EHR and measure how it is helping you reach the goals of your practice. Pilot new workflows and ask for feedback from your staff to further enhance results with your EHR.

With these five tips in mind, you’ll be well on your way to a smooth rollout of your EHR. Enjoy all the benefits EHR brings to your practice and good luck!